BitHash is a centralized cryptocurrency exchange founded in 2016. The company behind the platform is United Services Pte. Ltd with headquarters in Singapore. However, the exchange’s website doesn’t offer additional information about the owning company, its registration number, or the team behind the project. Further research points out that there are two companies named United Services Pte. Ltd, registered in Singapore. However, both of them have way different business activities that don’t correspond with BitHash’ core profile.
BitHash doesn’t have a LinkedIn page either. Upon search on the professional network, there are only two user profiles, associated with positions at BitHash. Both of them, however, don’t have a profile photo, have either nonе or а very small number of connections, and their listed work experience is limited only to the position at the exchange. All this doesn’t help in the case of building credibility and earning users’ trust.
The platform’s About Us page links to several other websites, related to the BitHash business. At the time of this writing though, most of them welcome the user with a “Coming soon” or “TBA” messages. Even the local, Singaporean website has a short message, instructing visitors to go to the main website. The only subdomain that is active, at the time of this writing, is the one of BitHash Connect – the exchange’s referral program. According to the information there, referrals are incentivized to attract more users by progressively-increasing multi-level bonuses. The bonuses come in the form of percentage rewards (from 1% to 20%) and are divided into five categories, depending on the referral’s contribution. However, it is worth noting that at the bottom of the page, there is a disclaimer stating the following: “BitHash reserves the right to the final interpretation of referral bonus program rules.”
The platform has a standard FAQ section that provides basic information on topics like withdrawal terms, fee structure, altcoin listings, referral program, etc. It also includes a few lines about the only security measure it employs – two-factor authentication. This should serve as a red flag for investors considering using the exchange’s services as it imposes significant risk on the deposited funds and users’ data.
When it comes to the exchange’s customer support service, we should note that there are several possible ways to get in touch with a platform’s representative – through live chat, email, social media, and Telegram. At the time of this writing, very little is known about the reputation of BitHash among its users and the quality of its customer support. There are very few user opinions on Reddit and Bitcointalk, most of which focus on the slow or non-existent communication with the platform’s representatives. Considering the wide variety of communication channels that BitHash offers, the lack of adequate support seems strange and doesn’t help in the mission of earning the trust of cryptocurrency investors.
At the time of this writing, there are no reported cases of hacker attacks, security breaches, or governmental investigations, part of the history of BitHash.