CoinDCX is a cryptocurrency exchange that was launched by a Singapore-based company Primestack Pte in 2018. There is also an Indian-based division of CoinDCX headquartered in Mumbai.
In August 2021, the company raised 90 million USD during the seed round led by Eduardo Saverin, an angel investor, and a Facebook co-founder. The list of investors also included several well-known companies such as Polychain Capital, Jump Capital, Block.one, Coinbase Ventures, etc. Moreover, the project is supported by such prominent investors as Bitmex and BainCapital.
The firm was valued at 1,1 billion USD during the seed round and became the first cryptocurrency unicorn in India. The company was awarded several prizes and called the Tech Startup of the year. The Tracxn platform that helps investors discover startups across the world added it to the elite list of unicorns of 2021.
The exchange offers 200+ cryptocurrencies for traders. The founders of the company have expanded the list of available assets to make the platform a “one-stop” facility that includes major cryptocurrencies along with the less known altcoins. Thus, users don’t have to leave the exchange to trade other assets somewhere else as the most widespread cryptocurrencies can be found on CoinDCX.
The platform regularly arranges competitions with zero maker fees for certain pairs. The members of the community have a chance to get substantial rewards if they get to the top.
The company also pays attention to the education of its users. With that said, it has launched DCX Learn to educate beginning cryptocurrency traders and help them to make informed trading decisions. The official website of the exchange offers detailed guides on staking, futures, and margin trading.
The facility features instant buy and sell functionality along with limitless trading options. Trying to satisfy the demand of both professionals and total beginners, CoinDCX caters to diverse categories of its users. The team has developed CoinDCX Pro, a special platform that presents an advanced product designed for professional cryptocurrency traders. It features sophisticated functionality providing in-depth information about the situation on the market. Thus, with the PRO section, seasoned traders get access to different services including Futures, Lending, Staking, Spot, and Margin trading. Also, the platform offers OTC trading to cater to the needs of institutional clients.
CoinDCX offers its members many opportunities to earn. For instance, users can get up to 10-12% APR by lending assets to others. To maximize revenue, they can make use of the margin trade with 6x leverage that is available in more than 250 markets. The Futures market also enables users to maximize their trading potential as the leverage is as big as 15x at some markets. Traders that prefer spot trading get the chance to trade cryptocurrencies with the highest liquidity. The portfolio can be easily customized to fit the needs of any client. Thus, it is possible to trade effectively and at the same time, track the current situation on the market, especially in adverse conditions.
Finally, there is also CoinDCX Insta, a quick buy and sell platform that is suitable for all types of traders, from novices to qualified specialists. To start trading it is enough to link a bank account and deposit assets to the DNX wallet. The funds are protected with the best security protocols while fast deposits and withdrawals are available to all users with zero transaction fees.
CoinDCX UX and customer service
The team of the platform tries to provide a user-friendly experience for its customers who can enjoy low trading and withdrawal fees. Thus, CoinDCX has become a good trading spot for many users. At the time of writing, it already features over 10 million active customers including mobile users who can always resort to the mobile version when they need to enter the exchange and trade on it on the move. The team has developed the apps for iOS- and Android-based devices.
Customer support can be contacted at any time if technical issues occur as the service works round the clock. There is a ticket-based support system on CoinDCX. Also, as the sign-up procedure takes less than 5 minutes, the onboarding process, in general, is incredibly easy. Users can register and start trading without delay. However, identity verification is still required to withdraw funds elsewhere.
To improve the security of passwords and personal data, the platform implements strong encryption algorithms. With 95% of funds stored in multi-sig cold wallets, CoinDCX is well-protected from hackers’ attacks. The funds invested in the platform are ensured by BitGo, the leader in institutional digital asset custody, trading, and finance.
The team of the company says that the KYC and Bank Account verification are accomplished within a few minutes for a better user experience. Also, the platform is designed with single-point access that enables multiple services and financial products of the ecosystem.
What’s more, CoinDCX supports a Bug Bounty program for reporting significant security issues on the platform. With numerous reports of researchers published on the website, the program has proved its efficacy.
The team standing behind CoinDCX consists of passionate individuals who try their best to make the platform the most secure and convenient for their users. Sumit Gupta, CEO and co-founder of the platform, and a graduate of the Institute of Technology was a 30-year old engineer when he started developing the platform in 2018. It took several years to expand the customer base from 3.5 million to 50 million users. When he was building the exchange, he actualized his vision concerning the facilities of this kind. Gupta is also a cryptocurrency enthusiast who has been following cryptocurrency news since 2014 and noticed the potential of Bitcoin in its early years.
Neeraj Khandelwal is another co-founder of the platform. Having graduated from IIT Bombay, he participates in the development of the products offered by CoinDCX. He is working, in particular, over staking, margin, futures, lend features. His key goal is to introduce blockchain systems to the current financial systems to improve their work.