CoinDeal is a centralized cryptocurrency exchange founded in March 2018. The company behind CoinDeal’s exchange services is CoinDeal Limited, registered under number C88465 in Malta. The exchange was founded by Kajetan Maćkowiak, Adam Bicz, and Filip Dzierżak. The “About Us” section of the platform’s website describes Kajetan as someone with substantial experience in blockchain technology business projects, as well as the founder of BlockchainHouse. Alongside Adam Bicz, he founded two other businesses - Paycoiner and BuyCoinNow. The latter is, in fact, a cryptocurrency exchange that allows investors to buy Bitcoins with a debit card. A quick check-up in Kajetan Maćkowiak’s LinkedIn profile reveals that he is also a co-founder of other businesses, including, but not limited to MFIT Group and MorefromIT.com. From his experience, it looks like he is a renowned professional with a solid entrepreneurship background.
Regarding CoinDeal’s headquarters - depending on the sources of information, there seems to be a slight difference. The exchange’s LinkedIn page states that the business is headquartered in Malta, while Bicz’s profile refers to Switzerland. Maćkowiak’s profile points out that CoinDeal has offices in Poland, Switzerland, and Malta. Third-party reviews, on the other hand, point to a whole new location, citing Cyprus as the place where the exchange is headquartered.
In an effort to bring transparency and remain open to its clients, it is worth noting that the exchange has done an excellent job in providing information about its team, core business idea and goals, as well as associated cryptocurrency exchange licenses and regulations. CoinDeal’s website “Security” section points out that the entity running the business in Switzerland is regulated by the Swiss VQF (Financial Services Standards Association). It also adds that, at the time of this writing, the company is “in the final stages” of attaining a license from the MFSA (Malta) to be “at the forefront of the crypto regulation that is currently underway.” Aside from that, since May 2019, CoinDeal is also registered with FinCen in the US. The registration there is under number 31000146609933. This has allowed the platform to operate in 13 US states, starting from August 2019. The exchange promises to be adding more states in the future.
Regarding security, the CoinDeal’s team claims that the platform employs “the most advanced SSL standard incorporated together with Cloudflare security features.” They also add that their users are protected by requirements for strong passwords (all passwords are claimed to be hashed by algorithms), mandatory two-factor authentication, e-mail confirmations for withdrawals, warnings against suspicious login attempts and so on. CoinDeal claims that it stores 90% of the users’ funds in cold wallets with multi-signatures, while the company also owns a bank account exclusively for accepting customer funds (in EUR). Regarding personal data safety, as a part of their KYC and AML policy, the platform owners highlight that they pass the storage of users’ IDs and other important information to an external company, named Jumio. CoinDeal points out that users’ data doesn’t ever reach its servers and is passed directly to Jumio, a company that takes care of Coinbase’s and Airbnb’s users’ personal information. Considering all adopted security measures, it is understandable why the exchange claims that “there is absolutely no way for hackers to steal money” from the platform.
The exchange has launched its own token as well. The CoinDeal Token (CDL) was launched in the middle of 2019 and was offered for free to the fully-verified exchange clients. The free giveaway was limited to the first 450 000 clients who claimed their tokens. The advantages of having CDL are similar to other products of that type – lower trading fees, social trading platform access, referral bonuses, etc. The token’s whitepaper is very well structured and, aside from discussing CDL’s features and advantages in detail, it also focuses on some of the world’s biggest cryptocurrency exchange hacks and trading platforms’ major flaws.
When it comes to customer support, the exchange also does very well. It has developed a comprehensive FAQ section and also provides assistance in various forms and communication channels, such as social media (Facebook, Twitter, LinkedIn), Telegram, live chat, and a ticket system. Users on Bitcointalk and Reddit do not report any issues related to unresponsive customer support.
In order to gain publicity and distinguish the business from the fragile reputation of cryptocurrency exchanges, CoinDeal actively sponsors a professional soccer team – Wolverhampton Wanderers FC. The idea to sponsor a sports team came as a consequence of the founders’ promise to “promote the cryptocurrency industry in other markets.” As a part of this initiative, CoinDeal was also present at NBA’s Polish Heritage Day.
On the question of CoinDeal’s reputation among users, it is worth noting that unlike most of the other exchanges, at the time of this writing, it lacks negative user reviews. Although some clients report platform instabilities, most of them seem to be basing it on the relatively young age of the exchange. The dominant sense among the online community is that CoinDeal is a transparent venue that does everything possible to remain out of the shadows and provide a professional and secure trading experience.
At the time of this writing, there are no reported cases of hacker attacks, security breaches or government investigations, targeting CoinDeal.Read More