Sigen is a cryptocurrency exchange that was founded in 2015 in the UK. The name of the brand is a derivative of two words: SIGma is the Greek symbol of knowledge while Energy represents vitality and constant movement. The company standing behind the platform is Lergen Style LLP that specializes in software development.
The main focus of creators is to design a simple and quick solution for comfortable exchange. Most of the procedures are absolutely free on the platform. Speed, convenience, and security are the main priorities of the company.
As for the long-term goals, the company wants to design a decentralized financial system for a direct free exchange of cryptocurrencies by users regardless of their location. It should be devoid of taxes, intermediaries, and large commissions, in the opinion of the team that develops the platform. Sigen.pro members also say that they contribute to the promotion of cryptocurrencies to the masses as they help common people to enter the world of cryptocurrencies easily.
Sigen.Pro is available around the world and doesn’t impose any geographic restrictions which corresponds to the policy of the company. The resource doesn’t violate the laws of any jurisdiction because the users employ its system voluntarily being aware of all risks of their activity. The interface of the platform is translated into 20 languages and the service functions as a P2P platform without any intermediaries. The trading functionality supports the standard market and pending orders. It’s also possible to place a hidden order that is not reflected in the order book and doesn’t affect other users.
The platform uses the ESCROW system to improve the security of deals. The system automatically freezes the required amount of cryptocurrency in the seller’s account as soon as a sale order is placed. The assets are unfrozen when the order is canceled before the transaction starts, or when the buyer transfers cryptocurrency to the account of the seller and the seller confirms the receipt. The frozen assets are then transferred to the buyer’s account.
The developers tried to create a platform where users could trade rapidly and easily around the clock and they have achieved their goal. It’s possible to make an operation in a single click. There is also an automatic exchange for those who need fast execution of the operation.
The automatic exchange is based on the current exchange rate. The exchange doesn’t require registration on the site. The functionality is easy, convenient, and ideal for beginning traders and crypto users. All you need to do is to select the required trading pair and transfer coins to the specified wallet. In this way, users get crypto assets with full security and 24/7 support.
The platform claims to use powerful equipment to be able to work as an exchange, auto-exchanger, and P2P platform at the same time. A mobile app is offered to users who trade on the move with iOS and Android-based versions available.
The platform supports such cryptocurrencies as UMI, PRIZM, Bitcoin, Litecoin, and Ethereum. There is no commission for operations. The platform determined the minimum transaction amount for each currency that can be found in a special section on the website of the exchange. The commission is charged only for the withdrawal of funds and depositing of tokens, which is just the fee for the confirmation of the transaction on the network.
It’s important to add at least one payment method before you start trading on Sigen. The platform identifies the payment system that one selects. Also, there is special functionality for adding ‘favorite’ trading counterparts or ‘blacklisting’ them which is possible when automatic orders are created. Even when the system doesn’t display the offers for you, it’s possible to see the offers from the blacklisted members in the ‘ignored list’.
The site has an affiliate program which is rather generous. By attracting partners, you can earn up to 80% of the total profit.
Sigen.pro customer service
The Sigen technical support service is available 24 hours a day, 7 days a week. There are mixed reviews of the exchange on different resources. Large traders will find it difficult to trade on it due to low liquidity and a limited assortment of cryptocurrencies supported by the exchange while small ones are quite satisfied.
The platform has a detailed FAQ that describes all aspects of the service’s work making the rules of the platform crystal clear. Those who don’t follow them can face restrictions. For instance, users concluding transactions that they are not going to complete, fall under a moratorium for 3 hours. It’s also possible to fall under moratorium if you cancel the transaction after it was confirmed by the seller.
Security and reliability are the basic priorities of the company. The team of developers has worked over various algorithms to ensure comprehensive security and deliver conditions to guarantee secure and fair trading. The exchange employs the ESCROW payment deposit system described above and payment confirmation.
Also, the company has developed a range of methods for the protection of users’ accounts. Cold wallets are used for the storage of users’ funds to prevent theft in case of the system hacking. The hot wallets contain only the minimum amount needed for immediate withdrawal. The platform requires mandatory two-factor verification with the capability of increasing its security level by means of the secret code table. Also, the security code can be requested in case of suspicious activities, for instance, when you enter your account from a different IP or employ a different browser. Any unusual activity on the site entails the protection against unauthorized entry. Additionally, there are such methods as time-limited session length, the account lock, withdrawal protection, and the moratorium when the account is suspended for 72 hours after basic settings are disabled.
It is written on the website of the exchange that the platform was created by crypto enthusiasts and no other details were specified. The only exception is the project’s CEO, Naomie Pearl Jno Paul, who has had experience in the cryptocurrency field. Previously, he worked for the Estonia-based cloud mining service Hashflare.